Politique de remboursement

Last updated: July 29, 2026

We want every Klystro order to arrive as described. This policy applies to purchases made from our online store and does not limit rights that cannot be excluded under applicable law.

30-day return window

You may request a return within 30 days after delivery. Email contact@klystro.com with the order number and reason for the return before sending anything back.

Return condition

Items must be unused, in their original condition, and returned with the original case, accessories, packaging, and labels. For hygiene and safety, sealed grooming tools must remain unopened unless the item is defective, damaged, or incorrect.

Return authorization

Approved requests receive return instructions and the correct return destination. Do not send returns to our Wyoming business address unless our support team specifically authorizes it; unauthorized returns may not be received.

Return shipping

Customers are responsible for return shipping for preference-based returns. Klystro covers reasonable return shipping when an item is defective, damaged in transit, or different from the item ordered. We do not charge restocking fees.

Damaged or incorrect orders

Contact us promptly and include clear photographs of the item and packaging. We may offer a replacement, exchange, or refund after review.

Refunds

After an approved return is received and inspected, we will notify you by email. Approved refunds are sent to the original payment method within 10 business days. Banks and payment providers may require additional processing time. Original expedited-shipping charges are not refundable unless required by law or the order was defective or incorrect.

Exchanges and cancellations

The fastest exchange method is to return the eligible item and place a new order after approval. Cancellation requests are handled under our Order Cancellation Policy.

Contact

klystro LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
contact@klystro.com